What do one-eyed aliens, mermaid circuses, and cobra milking have in common?
The answer is, both surprisingly and unsurprisingly, Florida.
A recent Tampa Bay Times article touches on the charming, bizarre, and revealing old tourism films commissioned by the St. Petersburg tourism board in the days gone by of the 20th century.
Films about a shapeshifting, one-eyed alien space scout named X-14.
Films called The Care and Feeding of a Mermaid.
All as vessels to promote the sun-bleached state, its beaches, and its regional attractions (and, of course, the indigenous mermaid population).
But what they don’t promote is just as interesting.
The videos don’t, as the article notes, feature the poor, the elderly, or people of color.
Whether those were conscious decisions or decisions of the time, or whether it’s just Florida being Florida, we don’t really know.
But in a world where tourists are ever savvier, choices like this get noticed and they get talked about.
People have too much information and too much access to chalk something like this up to naïveté any longer.
So it’s worth pointing out the fine line between targeting a market and excluding one.
And as much as we pick on Florida, they’re not alone. Marketing, be it in tourism or otherwise, shows the best sides of a place. The sun-drenched beaches. The saturated photos. The smiles.
Not everyone who uses that doctor-approved toothpaste is fit to be featured in that toothpaste’s commercial, just like not every resident of a beach town has a six-pack worth slapping on a brochure.
The difference, then, between targeting a market, and excluding one, is important because it’s the difference between making an effort to invite certain people versus the effort to suggest, loudly or not, that other people are not welcome.
Because representation is important. And if people don’t feel represented, they may very well stay at home. Or stay away.
And word travels.
Let’s try an example. If you’ve got a lodge in mountainous Lake Tahoe, and you just opened a mountain bike rental program, it might be reasonable to expect the photos of those riding difficult single-track trails are of people who can indeed ride a bike, and who could indeed take a tumble and fall.
You’re not representing non-bike riders, but you know, for insurance purposes, you’re probably better off.
But on the other hand, if you’re promoting a place with wide-open beaches that are free to access, relatively flat, and community-oriented, perhaps there’s a different way to think about the messages you’re sending, and who might be receiving them… especially if the community’s taxes are paying for that promotion.
(And you’d prefer to live a simpler life, free of thoughts from marketing, demographics, and political sensitivity… you can always become a mermaid.)
I’m curious about what you pick up on when you’re looking at a place you’d like to visit.
Is it the people in the picture? The activities? The architecture? Whether or not they used Papyrus as a font?